Privacy Policy

Effective September 21, 2026

This Privacy Policy explains how Top Rank Auto Collision Specialist collects, uses, and shares information when you visit this website, contact the shop, request an estimate, or use an online form or automated assistant.

Information we collect

We may collect information you provide directly, including your name, phone number, email address, vehicle year, make and model, vehicle identification or license information, accident and damage details, insurance and claim information, appointment preferences, photographs, and messages.

When you use the website, basic technical information may be collected automatically, such as browser type, device type, approximate location derived from an IP address, pages viewed, referring website, and interaction data. Cookies or similar technologies may support site operation, analytics, and security.

How we use information

• Respond to estimate, towing, repair, rental, and inspection inquiries.
• Communicate about appointments, repairs, claims, and requested services.
• Review photographs and vehicle information to prepare for an inspection.
• Operate, secure, troubleshoot, and improve the website and customer experience.
• Maintain business records and comply with applicable legal obligations.

Service providers and sharing

We may share information with service providers that help us operate the website, forms, phone systems, communications, analytics, hosting, or customer support. These may include Jotform for online forms or assistants and Retell AI or telecommunications providers for automated call handling, recordings, routing, and transcripts when those services are enabled.

Information may also be shared with insurers, adjusters, towing providers, rental providers, parts vendors, repair partners, calibration or diagnostic providers, and other parties when reasonably necessary to respond to your request or perform authorized services. We may disclose information when required by law, to protect safety or rights, or in connection with a business transaction. We do not sell personal information for money.

Calls, recordings, and automated services

Calls may be answered or routed using automated technology. Where a call is recorded or transcribed, an appropriate notice should be provided. By continuing after the notice, you consent to the recording or transcription as permitted by applicable law. If you do not want a call recorded, you may end the call and contact the shop by another available method.

Data retention and security

We retain information for as long as reasonably necessary for the purposes described above, to provide services, maintain records, resolve disputes, and meet legal obligations. We use reasonable administrative, technical, and physical safeguards, but no website or transmission method is completely secure.

Your choices and California privacy rights

You may ask to review, correct, or delete information you submitted, subject to legal and operational exceptions. Depending on applicable law and our data practices, California residents may also have rights regarding access, correction, deletion, information about collection and sharing, and non-discrimination for exercising privacy rights. To make a request, call the number below. We may need to verify your identity and authority before completing a request.

Third-party links

This website may link to Google, Jotform, mapping services, insurers, government resources, or other third-party sites. Their privacy practices are governed by their own policies, and we are not responsible for their content or practices.

Children

This website and our services are intended for vehicle owners, drivers, and adults arranging vehicle repairs. We do not knowingly collect personal information from children under 13 through the website.

Changes to this policy

We may update this policy as our services or legal obligations change. The effective date above shows when it was last revised.